How does following agency policies relate to liability?

• A. Agency policies have no impact on liability.
• B. Liability is determined solely by the court's discretion.
• C. Following agency policies can limit liability for actions taken while on duty.
• D. Policies guarantee immunity from lawsuits.

Answer: (C)

Following agency policies sets the standard of care and limits liability when you’re on duty. These policies reflect the training and procedures approved by the agency, so acting in accordance with them shows you followed established, reasonable steps in a given situation. When a defendant can show they adhered to policy, it strengthens the argument that their conduct was appropriate and not negligent, which can reduce or limit civil liability. It’s important to note this isn’t a guarantee of immunity—policies must be applicable, current, and applied to the circumstances, and deviations or harmful policies can still lead to liability.